Help Center
We're here to help with any questions you might have about your repair manual purchase
Download Issues
Having trouble downloading your manual? We can help with corrupted files, expired links, or missing downloads.
Payment Support
Questions about payments, receipts, refunds, or our lifetime guarantee? Our team is ready to assist.
General Support
For all other inquiries about our services, product specifications, or any other questions.
Contact Information
Email Support
For any inquiries: info@repairloader.com
Allow up to 24 hours during business days for a reply
Contact Form
For faster service, please use our contact form
This helps us organize your inquiries more efficiently
Business Hours
Monday - Friday: 9am to 8pm
Saturday: 9am to 5pm
Sunday: Closed
FAQ
Check our Frequently Asked Questions for quick answers
Download Assistance
When Contacting About Download Issues
If you're experiencing problems with your download, please include the following information in your message:
- Email address used for payment
- PayPal transaction ID or Bitcoin transaction details
- URL of the file you purchased
- Detailed description of the issue you're experiencing
This information helps us quickly locate your order and resolve your issue faster.
Common Download Solutions
- Clear your browser cache and try downloading again
- Try using a different browser (Chrome, Firefox, Safari, etc.)
- Ensure you're clicking the download link within the valid period (usually 3 days)
- Check your email spam folder for the download link
All purchases come with our Lifetime Guarantee. If you've lost your manual or your download link has expired, you can request a new download link for a small fee of $1.99.
Simply send the payment via PayPal to info@repairloader.com from the same email you used for the original purchase, and we'll send you a new download link within 24 hours.
Payment Support
Payment Methods
We currently accept the following payment methods:
For payment issues, please provide:
- Email address used for payment
- Payment method (PayPal or Bitcoin)
- Transaction ID or reference number
- Date of purchase
- The manual you purchased
Frequently Asked Payment Questions
When will I receive my download link after payment?
For PayPal payments, download links are typically sent immediately after payment confirmation. For Bitcoin payments, the link will be sent once the transaction is confirmed on the blockchain (usually within 10-60 minutes).
My payment was successful but I didn't receive a download link
Please check your spam/junk folder first. If you still can't find it, contact us with your payment details and we'll resend the link immediately.
How do I request a refund?
Please email us at info@repairloader.com with your transaction details and reason for refund. Refund policies vary depending on the circumstances and how much time has passed since purchase.
General Support
For any other questions or concerns not covered above, we're here to help.
About Our Manuals
Our service manuals are provided in PDF format and can be opened with any PDF reader such as Adobe Acrobat Reader, Foxit Reader, or built-in PDF viewers in modern browsers.
Some manuals may be provided as ZIP archives containing multiple PDF files. In this case, you'll need to extract the ZIP file using software like WinZip, 7-Zip, or your operating system's built-in extraction tool.
If you need help with a specific manual or have questions about its content, please contact us with the details of the manual.
Contact Us
For the quickest response, please use our contact form and provide as much detail as possible about your inquiry.
Alternatively, you can email us directly at info@repairloader.com.