Return Policy

Fair and transparent refund policy for all digital manual purchases

Contents

Last updated: January 2025

Return Policy Overview

At RepairLoader, we understand that purchasing digital manuals involves some uncertainty about content quality and relevance. While digital products cannot be "returned" in the traditional sense, we offer a comprehensive refund policy to ensure your satisfaction.

verified_user Our Commitment

We stand behind the quality of our manuals and will work with you to resolve any issues. If a manual doesn't meet your expectations or has technical problems, we're here to help.

Due to the instant, digital nature of our products, all sales are considered final once the download link is accessed. However, we offer several protections and guarantees for our customers.

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee on all manual purchases. This guarantee covers:

Covered Issues
  • Corrupted or damaged files
  • Files that won't open or display properly
  • Missing pages or sections
  • Manual significantly different from description
  • Wrong language (when not specified)
  • Incomplete or partial manuals
Not Covered
  • Changed mind after download
  • Manual difficulty level
  • Specific information not included
  • Compatibility with specific devices
  • Personal preference issues
  • Duplicate purchases

Refund Conditions

Eligible for Full Refund

Defective Files

If the downloaded file is corrupted, won't open, or has significant technical issues that prevent normal use.

Misrepresented Content

If the manual content significantly differs from the product description or title (wrong equipment, incorrect year, etc.).

Incomplete Manuals

If the manual is missing substantial sections or pages that should be included based on the description.

Double Payment

If you accidentally paid twice for the same manual, we'll immediately refund the duplicate payment.

Partial Refund Consideration

In some cases, we may offer partial refunds when:

  • The manual has minor quality issues but is still usable
  • Some sections are missing but core content is complete
  • There are formatting issues that don't severely impact readability

Wrong Manual Purchased

If you purchased the wrong manual by mistake, we understand this can happen. Here's how we handle these situations:

Within 24 Hours of Purchase

If you contact us within 24 hours and haven't extensively used the manual, we may offer:

  • Full refund if the correct manual isn't available
  • Exchange for the correct manual (if available)
  • Store credit for future purchases

After 24 Hours

After 24 hours, wrong manual purchases are generally not eligible for refunds unless there was a clear error in our product description or search results.

Prevention Tips
  • Carefully check the manual title and description
  • Verify the equipment model and year
  • Look at the preview images if available
  • Contact us before purchase if unsure

How to Request a Refund

To request a refund, please follow these steps:

1
Contact Us First

Email us at info@repairloader.com or use our contact form before initiating any payment disputes.

2
Provide Details

Include your purchase email, transaction ID, manual name, and detailed description of the issue.

3
Allow Investigation

We'll review your case and may request additional information or screenshots to understand the issue.

4
Resolution

We'll provide a solution within 24-48 hours, which may include refund, replacement, or alternative resolution.

Required Information for Refund Requests
  • Email address used for purchase
  • PayPal transaction ID or order reference number
  • Name of the manual purchased
  • Detailed description of the problem
  • Screenshots of any error messages (if applicable)
  • Date of purchase

Processing Time

Response Time

We aim to respond to all refund requests within 24 hours during business days (Monday-Saturday). Weekend requests are processed on the next business day.

Refund Processing

Once approved, refunds are processed as follows:

  • PayPal Payments: 1-3 business days
  • Credit Card Payments: 3-5 business days
  • Bank Transfers: 5-7 business days

Refund timing depends on your payment provider and may take longer during holidays or weekends.

Lifetime Guarantee Alternative

For lost or deleted manuals, consider our Lifetime Guarantee service instead of requesting a refund:

Lost Manual Recovery

For just $1.99, you can get a new download link for any previously purchased manual. This is often more cost-effective than requesting a refund and repurchasing.

  • Available as long as the manual remains in our system
  • New 3-day download link provided
  • Processed within 24 hours
  • Use the same email address as original purchase

Dispute Resolution

We prefer to resolve issues directly with customers rather than through payment disputes. Here's why:

Direct Contact Benefits
  • Faster resolution (24-48 hours vs weeks)
  • More flexible solutions available
  • Maintains good customer relationship
  • Avoids payment processor fees
Payment Disputes

If you must file a payment dispute:

  • Contact us first for faster resolution
  • Include detailed reason for dispute
  • Provide documentation of the issue
  • Allow time for our response

Need to Request a Refund?

Contact our support team first for the fastest resolution of your issue.

emailContact Support

Email: info@repairloader.com
Business Hours: Mon-Fri 9am-8pm, Sat 9am-5pm (PT)